FAQs

1. How often do new products come out?
It takes quite a while for new products to be fully finished, from the initial thought process to creation, marketing and photography. It usually takes at least a couple of days for each product, but since it's a hobby alongside a busy university life, it can take even longer. However, many collections are already planned and will be released as soon as they are ready.

2. How do I download my printables?
Once you have completed your purchase, you will receive an email with a download link. Simply click on the link and your print file will automatically download. You can also access your purchases by logging into your account on our website and visiting the "My Downloads" section.

3. In what format are the artwork provided?
All artwork is provided in high-resolution PDF format, so your prints will look crisp when printed at home or at a professional printing service. Make sure you have a PDF reader installed on your device to view and print the files.

4. Can I get a refund for my purchase?
Due to the nature of digital products, all sales are final and we do not offer refunds. However, if you have any problems with your download or the file, please contact us and we will do our best to help you.

5. Can I use these print templates for commercial purposes?
No, the printables are for personal use only. You may print them for your own use or as a gift, but you may not resell, share, or use them for commercial purposes without prior written consent. Please respect the effort and time that went into creating these designs.

7. Do I need special software to use the print templates?
No special software is required! The printables are provided in PDF format that can be opened with any standard PDF reader such as Adobe Acrobat. Simply download, open and print! If you want to customize or edit the file, you may need a PDF editing tool.

8. Can I adjust the artwork before printing?
Currently, our artwork is sold as is and is not customizable. However, we plan to offer customizable options in the future. If you have any specific requirements, please feel free to contact us. We may be able to accommodate custom requests on a case-by-case basis.

9. What should I do if the print doesn't look right?
If your print doesn't look right, first check your printer settings and make sure they match the specifications provided with the product (like paper size and quality settings). If the issue persists, download the file again or contact us for help. We're here to make sure you get the best results!

10. Do you offer discounts or special offers?
We occasionally offer discounts and special offers, especially during holidays or when launching new collections. Be sure to subscribe to our newsletter or follow us on social media to stay up to date with the latest offers and deals!

11. Can I share the printable files with friends or family?
While we appreciate your interest in sharing our designs, we ask that you only share the physical printables, not the digital files themselves. Each purchase grants you a personal license to use the printables. Please encourage friends or family to purchase their own copies if they would like to use the digital files.

12. How do I know what size to print?
Each product listing includes information about the recommended print size, usually stated in the product description. Some designs are versatile and can be printed in multiple sizes such as A4 or A5. For best results, check the details before printing.

13. Is there a limit to how many times I can download a file?
Yes, each purchase allows you to download the file once. We recommend saving the file to your device right after downloading it so you can access it anytime. If you encounter any problems while downloading, please contact us and we will help you resolve it.